Contact
Talk to a person.
Email is the way to reach us, and a person reads every message. Choose a topic below so it reaches us with what we need.
- 01
Help with your account or a shift
Tell us the email address on your account, and the clinic and date if it’s about a shift.
Email us about your account → - 02
Your information
You can download or delete your information yourself under “Your data”: on your Profile page as a locum, or on Clinic details as a clinic. For anything else, such as a correction you can’t make in the app, email us. Our Privacy policy explains what we hold.
Email a privacy request → - 03
Complaints
Tell us what happened and what you’d like us to do. We acknowledge every complaint within 5 business days and give you our response within 30 days. If a privacy complaint isn’t resolved, you can take it to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Make a complaint → - 04
A concern about a practitioner
If you think someone isn’t registered or isn’t safe to practise, tell us so we can review their credentials here. Concerns about a practitioner’s conduct or health should also go to Ahpra, which handles them.
Report a concern → - 05
Several clinics, one account
We set up organisations for groups of clinics, so the right people can manage each site. Tell us the clinics and who should have access.
Ask about organisations →